Posts tagged Critical to Quality Tree

Six Sigma got its start in manufacturing, but the benefits it provides extend far beyond the factory floor. Any operation stands to benefit by applying the tools and techniques provided …

A Critical to Quality Tree (also known as a CTQ Tree) is a Six Sigma tool used to identify the needs of the customer and translate that information into measurable …

A critical to quality tree (also known as the CTQ tree) is a tool used to translate the needs of the customer (voice of the customer) into measurable product and process quality characteristics.

Use: To generate a critical to quality tree, begin by listing the customer’s needs, preferably in the customer’s own words. We proceed to refine these needs by asking pertinent questions about them until we have arrived at quality characteristics that can be measured (product and/or process).